Sign In|Register
Sign In
Forgot My Password
Forgot My User ID
View Requirements
FAQ


Requirements
 

Registration Requirements

Valid Email Address

To register, you must provide a valid email address. A temporary password will be sent to the email address immediately after registration, allowing you to sign in to My Account and register your SaskEnergy account(s).

SaskEnergy Account Number and Meter Number

When you sign in, you will be required to enter your SaskEnergy account number and your natural gas meter number the first time you access your account.

Your Account Number can be found in the top-left corner of your bill.

Your Meter Number can be found on your natural gas meter. Most natural gas meters are installed outside, however, some may be installed inside your home in the basement. Please note that some natural gas meter badges may still read SaskPower Corp or Provincial Gas.

All meter numbers entered must be 8 digits. If the meter number displayed on your natural gas meter is not 8 digits, please enter the appropriate number of zeros before the meter number to make it 8 digits.

Browser Requirements

Browsers

The My Account website is designed for use with Internet Explorer version 4 or higher or Netscape version 4.7 or higher.

To check the version of your browser:

  • Select Help, About Internet Explorer or;
  • Help, About Netscape / About Navigator

Contact your Internet Service Provider for browser support.

Cookies

SaskEnergy's My Account stores information in a very small text file, called a 'cookie', on your computer and is removed when you close your browser (known as a 'session cookie').
 
Accepting a session cookie does not give us access to your computer or to any personal information. It is simply a small file that contains a unique identifier that distinguishes you as a unique customer when you move from page to page. This allows our web server to send your account information to only you when you click on a new page.

For help with your browser settings, please contact your Internet Service Provider.

JavaScript

SaskEnergy's My Account uses JavaScript, also known as Active Scripting, for display functionality. For example, the meter dials, the drop-down date fields and the loading page all use JavaScript. Without JavaScript or Active Scripting enabled, the site will not display or function reliably.

For help with your browser settings, please contact your Internet Service Provider.

SSL

My Account uses SSL or "Secure Sockets Layer," an industry standard security protocol. When you enter My Account, you will connect with our secure server. SSL "encrypts" the information sent between our server and your browser by changing all the information into a code that is extremely difficult to decipher.

Browsers are equipped with Secure Socket Layer (SSL) encryption to ensure the security and privacy of the information being passed between your computer and My Account. We require the use of 128-bit SSL encryption. Most available browsers support 128-bit encryption and provide the download to update their browser from their respective Web sites.

To determine if your browser supports 128-bit encryption:

  • Click on "Help" in the toolbar of your Internet browser;
  • Click on "About [browser name]";
  • A pop-up box or window will display;
  • For Internet Explorer - Next to "Cipher strength" you should see "128 bit";
  • For Netscape - the following text should appear:   "This version supports high-grade (128 bit) security with RSA Public Key Cryptography".

If your browser does not support 128-bit encryption, you will need to upgrade to a browser that does in order to continue to access secure pages of My Account.  Please contact your Internet Service Provider for information on how to upgrade to a browser that supports 128-bit encryption.

Other Requirements

Adobe Reader

To view certain items in My Account, you will require Adobe Reader, which is available free of charge.  However, this product is not required to register or use any other features in My Account.

 

If you have any questions, please call toll free 1-800-567-8899
or submit your information online through Contact Us.
privacy policy | terms of use | Copyright 2014 SaskEnergy Incorporated.